Frequently Asked
Questions.

Orders are processed within 24–48 hours after confirmation. Estimated delivery times are:

• Karachi: 2–3 working days
• Major cities: 3–5 working days
• Other & remote areas: 4–7 working days

Delivery may take longer during public holidays, extreme weather, courier delays or periods of high order volume.

Yes. We currently offer nationwide delivery across Pakistan through our courier partners.

International shipping is not available at the moment.

Standard delivery is generally between PKR 200–300, depending on your location and courier service.

Orders above PKR 3,000 qualify for free delivery.

Yes, Cash on Delivery is available across Pakistan.

Please make sure your name, phone number and delivery address are correct. Some orders may require confirmation through WhatsApp or phone before dispatch.

Once your order has been dispatched, you'll receive a tracking number through SMS, WhatsApp or email.

You can use the tracking details to follow your parcel with the relevant courier.

If you need to cancel or change your order, please contact us as soon as possible.

Orders are verified before dispatch, but once an order has been processed or shipped, changes may no longer be possible.

Orders may also be cancelled if there are stock issues, pricing errors or suspicious activity.

Every Mishtraal fragrance is carefully developed with its own distinctive character, thoughtfully selected notes and a strong focus on quality and authenticity.

We want every fragrance in our collection to offer a memorable experience that feels distinctive and personal.

Fragrance performance can vary depending on the perfume, your skin, weather and application.

Our collection is designed with performance in mind, but longevity may naturally differ from person to person.

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

Send clear photographs or video proof so our team can review the issue. Once verified, we'll arrange the appropriate replacement or refund.

We strongly recommend recording an unboxing video when opening your parcel.

Return or refund requests can be made within 7 days of receiving your order.

Perfume can be tested, and up to 10% of the bottle may be used while still qualifying for a full refund.

• 50ml: up to 5ml usage
• 100ml: up to 10ml usage

If usage exceeds 10%, the return may still be accepted, but a reasonable deduction can be made based on the quantity used.

The original box and packaging must be returned with the product.

Yes. We understand that fragrance is personal, which is why our return policy allows you to test up to 10% of the bottle while remaining eligible for a full refund, provided all other return conditions are met.

Once your returned product has been received and inspected, approved refunds are issued through bank transfer or mobile wallet.

Refund processing generally takes 5–7 working days after approval.

Fragrance interacts with your individual skin chemistry, body temperature and environment. Because of this, the same perfume can smell slightly different from one person to another.

This is completely normal and is part of what makes fragrance personal.

We only collect the information needed to process your order, coordinate delivery and provide customer support, such as your name, phone number, delivery address and optional email address.

Your information is not sold or shared with third parties except with courier partners when necessary to deliver your order.