Refund & Returns
We want you to have a smooth experience with every Mishtraal order. Here's what to do if something goes wrong with your purchase.
Returns & Refunds
Important InformationIf the product you received isn't the one you ordered, please contact our customer support team as soon as possible so we can look into the issue.
- Please report the incorrect item within 7 days of delivery.
- Keep the product and its original packaging until our team has provided further instructions.
- After verification, we will arrange the appropriate resolution for your order.
If you need to cancel your order or make changes to your order details, please contact us immediately after placing your order.
- Changes or cancellations may only be possible before your order has been processed or dispatched.
- Once an order has been shipped, we may not be able to make changes to it.
- Please contact customer support as quickly as possible if you need assistance.
If your order arrives damaged, please take clear photographs of the package and product and contact our support team before discarding the packaging.
- Please provide photographs and, where available, an unboxing video showing the condition of the order.
- Damaged-item claims should be reported within 7 days of delivery.
- Once the issue has been reviewed and verified, our team will guide you through the next steps.
Need to request
a return?
Contact Us
Reach out to our customer support team with your order details and the reason for your request.
Share Details
Send the requested photographs, videos or other information needed to review your case.
Get Assistance
Once your request has been reviewed, our team will let you know the next steps.
Please keep your order details and original packaging until your return or refund request has been resolved. All requests are subject to verification.
Still need help?
If your question isn't answered above, contact the Mishtraal customer support team with your order details and we'll be happy to assist.