Shipping policy
EMAIL WILL BE
COMPLAINT@MISTRAAL.COM
Shipping Policy
1. Delivery Coverage
We currently offer nationwide delivery across Pakistan through trusted courier partners. Orders can be placed from any city where courier services are available.
At this time, international shipping is not available.
2. Order Processing Time
All orders are processed within 24–48 hours after order confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Before dispatch, our team may contact customers for order verification to ensure smooth delivery.
3. Estimated Delivery Time
Delivery time depends on the customer’s location:
• Karachi: 2–3 working days
• Major Cities (Lahore, Islamabad, Rawalpindi, Faisalabad, etc.): 3–5 working days
• Other Cities & Remote Areas: 4–7 working days
Delivery timelines may vary due to courier delays, weather conditions, or public holidays.
4. Shipping Charges
Shipping charges are calculated based on location and courier service.
• Standard Delivery: PKR 200 – PKR 300 BUT DEPENDS ON COURIER AND THE SITATUTION OF THE COUNTRY
• Free Delivery: Available on orders above a certain amount ( Rs. 3000).
Any promotional free shipping offers will be clearly mentioned.
5. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan.
Important conditions:
• Customers must provide correct name, address, and contact number
• Orders may require confirmation via WhatsApp or call before dispatch
• Repeated refusal of COD orders may result in future order restrictions
Customers are advised to record an unboxing video when receiving the parcel for any damage claims.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via SMS, WhatsApp, or email so you can track your parcel in real time.
7. Failed Delivery Attempts
If delivery fails due to:
• Incorrect address
• Customer not available
• Phone not reachable
The courier may attempt delivery again. After multiple failed attempts, the order may be returned or canceled.
8. Delays
While we try to ensure timely delivery, delays may occur due to:
• Courier service issues
• Weather conditions
• Public holidays
• High order volume
We appreciate your patience in such situations.
9. Contact Us
If you have any questions about shipping, please contact us:
📩 Email: COMPLAIN@MISHTRAAL.com
📱 WhatsApp: +923249985127