Terms of service
Terms of Service
Welcome to MISHTRAAL Perfumes. By accessing our website, social media platforms, or placing an order with us, you agree to comply with the following Terms of Service. Please read them carefully before using our services.
1. General Conditions
By using our website or purchasing from MISHTRAAL Perfumes, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.
MISHTRAAL reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of our website or services means you accept the updated terms.
2. Use of Our Website
By accessing our website or online store, you agree that you will not:
• Attempt to disrupt or damage the website
• Upload viruses or malicious software
• Use our content without permission
• Use the website for illegal activities
All content including logos, product images, brand names, text, and designs are the property of MISHTRAAL Perfumes and may not be copied or used without authorization.
3. Product Information
We aim to ensure that all product descriptions, images, and information are accurate.
However:
• Actual product appearance may vary slightly due to lighting or screen settings
• Fragrance perception may vary from person to person
• Packaging may occasionally change for improvement or updates
MISHTRAAL reserves the right to modify product details or prices without prior notice.
4. Product Safety & Quality
At MISHTRAAL Perfumes, we prioritize customer safety and product quality.
All fragrances are developed using carefully selected ingredients and we ensure that no harmful or hazardous chemicals are intentionally used that could cause harm to consumers when used normally.
Our perfumes are created following general fragrance safety practices and industry standards.
However, individual skin types and sensitivities may vary. Customers who have known fragrance sensitivities or allergies are advised to test the product on a small area of skin before regular use.
5. Orders and Order Acceptance
All orders placed through our website or social media platforms are subject to confirmation and availability.
MISHTRAAL reserves the right to:
• Cancel or refuse any order
• Cancel orders due to pricing errors or stock issues
• Request order verification before dispatch
Customers must provide accurate delivery information. We are not responsible for delivery issues caused by incorrect address details.
6. Pricing and Payments
All prices displayed on our website or social media platforms are in Pakistani Rupees (PKR) unless stated otherwise.
Prices may change without prior notice.
We currently offer payment options such as:
• Cash on Delivery (COD)
• Bank transfer (if applicable)
• Online payment methods (if available)
Orders may require verification before dispatch.
7. Shipping and Delivery
MISHTRAAL offers nationwide delivery across Pakistan through trusted courier partners.
Estimated delivery times depend on the customer's location.
While we try our best to deliver orders on time, we are not responsible for delays caused by courier services, weather conditions, or public holidays.
Shipping charges may apply depending on location.
8. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Customers may request a return within 7 days of delivery.
Perfumes may be returned if usage does not exceed 10% of the bottle quantity.
If usage exceeds this amount, partial deductions may apply based on the used quantity.
MISHTRAAL reserves the right to inspect returned products before approving refunds.
9. Intellectual Property
All content on this website including:
• Logos
• Brand names
• Product images
• Designs
• Text and graphics
are the exclusive property of MISHTRAAL Perfumes.
Unauthorized use, reproduction, or distribution is strictly prohibited.
10. Customer Responsibilities
Customers agree to:
• Provide accurate delivery information
• Accept courier deliveries
• Avoid placing fake or fraudulent orders
Repeated refusal of Cash on Delivery orders may result in restrictions on future purchases.
11. Privacy
Customer information collected during order placement such as name, phone number, and address is used only for order processing and delivery.
MISHTRAAL does not sell or share customer information with third parties except courier partners required to complete delivery.
12. Governing Law
These Terms of Service are governed by the laws of Pakistan.
Any disputes arising from the use of our website or services shall be handled under the jurisdiction of the courts of Pakistan.
13. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Email: mishtraal29@gmail.com
WhatsApp: +923249985127